Interpersonal Communication Skills

100,000.00

Clear

Description

 

COURSE OVERVIEW

Effective communication is an essential skill for achieving numerous personal or organizational goals. Participants of this course will develop the skills they need to be purpose-focused as well as communicate effectively with clarity and produce expected impact.

 

Course Objectives

Upon completion of the course, participants will be able to:

  • Apply the skills necessary to communicate in an effective manner
  • Employ techniques for listening actively and empathically
  • Manage interpersonal conflict
  • Handle feedback and criticism constructively

 

Course Content Summary

Some of the course topics are:

  • Introduction to communication
  • Communication levels and definitions
  • Functions of communication
  • Principles of interpersonal communication
  • Non verbal communication
  • Building rapport
  • Barriers to effective communication
  • Overcoming communication barriers
  • Improving cross-cultural communication
  • The arts of persuasion
  • Communicating within multi-cultural teams
  • Universal laws of persuasion
  • Hearing versus listening
  • Active versus passive listening
  • Tips to improve active listening skills
  • Aspects of active listening
  • Using different questioning techniques
  • Closed and open questions
  • Communication behaviour and conflict management
  • The value of constructive feedback
  • Positive versus negative feedback
  • Giving constructive criticism
  • Receiving criticism

 

Target Audience

  • Managers
  • Supervisors
  • Team Leaders

 

Course Period

  • Option 1: Evening on weekdays (Monday to Friday)
  • Option 2: Weekends (2 Saturdays, 8 am to 4.30 pm)
  • Option 3: Weekdays (2 days – 8 am to 4.30 pm)

 

Course Level: Introductory

 

Price (Including VAT): N 100,000

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