Effective communication is an essential skill for achieving numerous personal or organizational goals. Participants of this course will develop the skills they need to be purpose-focused as well as communicate effectively with clarity and produce expected impact.
Upon completion of the course, participants will be able to:
- Apply the skills necessary to communicate in an effective manner
- Employ techniques for listening actively and empathically
- Manage interpersonal conflict
- Handle feedback and criticism constructively
Course Content Summary
- Introduction to communication
- Communication levels and definitions
- Functions of communication
- Principles of interpersonal communication
- Non verbal communication
- Building rapport
- Barriers to effective communication
- Overcoming communication barriers
- Improving cross-cultural communication
- The arts of persuasion
- Communicating within multi-cultural teams
- Universal laws of persuasion
- Hearing versus listening
- Active versus passive listening
- Tips to improve active listening skills
- Aspects of active listening
- Using different questioning techniques
- Closed and open questions
- Communication behaviour and conflict management
- The value of constructive feedback
- Positive versus negative feedback
- Giving constructive criticism
- Receiving criticism
- Team Leaders
- Option 1: Evening on weekdays (Monday to Friday)
- Option 2: Weekends (2 Saturdays, 8 AM to 4.30 PM)
- Option 3: Weekdays (2 days – 8 AM to 4.30 PM)
Course Level: Introductory
MODE OF PAYMENT
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Who Delivers Our Courses?
Our team of trainers are are not only certified training professionals, but are extensively experienced in their chosen training field. To learn more about our trainers, visit Our Team Page.
Are all of our courses certified?
Yes, all our courses are certified and we offer certification on completion of our courses .
What is the standard class size for registered participants ?
Our scheduled courses have a maximum number of 6-10 participants. This allows us to give everybody the attention they need and to customise content to address particular needs as much as possible. However for bespoke training, the minimum and maximum number of participants is flexible and can be structured according to your specific goals. Contact us on firstname.lastname@example.org to discuss your requirements.
I am ready to register, but have some questions about my course
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How will I know if my registration is confirmed?
Once you have completed your registration and payment, we will send you confirmation by email. This will include your course details (dates, location,times), a receipt of payment and any additional course information you need.
What is our refund or cancellation Policy ?
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15 Hours Course Duration
Competitive research experience
Sessions of Positioning Workshops & Presentations
Case Studies & Practical Exercises
Successful Application Of Course Objectives
Video Sessions & General Discussions
Certificate On Course Completion